Support
Something not working, or a flight we cannot find? Tell us and we will look at it.
Get in touch
Email [email protected], or just reply to any mail FlightsTaken sends you — replies are addressed there too. One person reads it, so please say what you were doing and what happened — a flight number and date is usually enough for us to reproduce it.
A flight we could not find
Our flight records reach back about a year. Anything older cannot be looked up, and that is a limit of the data rather than a fault — enter the airports yourself and the flight still scores and still counts.
Regional flights are recorded under the airline that actually operated them, not the one on your ticket: a United Express service sold as UA3517 is flown by Republic and filed as YX3517. We search for both, and when a flight number flew more than one route that day we show you the options rather than guessing.
Deleting your account
In the app: Profile → Delete my account. On the web, email us and we will do it. Either way it erases your logbook, your score and your badges permanently — there is no copy kept and it cannot be undone.